FAQs

If you have a question, hopefully we can answer it here!

For a full list of ingredients, please click here.

Do you offer delivery?

Delivery of brownies and blondies is made by postal delivery (Royal Mail 1st class) where specified. Local collection is also available. Special Delivery is also available for an additional fee. I do not deliver celebration cakes or cupcakes unless by prior arrangement.

​When do I have to order by to receive my order by post?

Orders sent by post are sent each week on a Thursday only. You can choose whether to have your order sent the same week or on a future date. If you would like your order to be posted on the same week, please ensure you have given me at least 2 days notice to book you in.

When will I receive my order?

All postal orders are sent each week on a Thursday only. Please give me at least 2 days notice if you would like your order to be posted the same week. Alternatively, you can chose a future date for your order to be sent. I can not be responsible for late deliveries, caused by external factors or Royal Mail not meeting their service level agreements. If you would like to guarantee your delivery day, please specify Special Delivery when placing your order. Please ensure that someone is available to take delivery of your order. For celebration cakes or cupcakes, please give me at least 7 days notice to prepare your order, or longer where possible. You will be contacted to confirm the address for collection and the date/time you will be collecting. Please ensure you arrive promptly at your collection time, or let me know as soon as you can if you will be late.

​Do you offer refunds?

All bakes and cakes are baked to order and therefore no refunds are given. If your order arrives and is damaged beyond being edible, please do get in touch and I will aim to replace it.

​Are your bakes Nut Free?

All orders are baked in a kitchen which handles nuts. Whilst every effort is made to ensure that, where requested, there are no nuts in the bake, I can not guarantee this is the case. Please bare this in mind when requesting a nut free order.

​Where can I find the ingredients in each bake?

All allergens are listed in your box when it arrives. Alternatively, you can browse the full ingredients here.

​Are all the bakes vegan, soya and gluten free?

All bakes are vegan and made in a vegan kitchen. There are no meat, dairy or egg products in my kitchen. Where requested, I can provide you a gluten free or soya free bake, however please bare in mind that the kitchen these are produced in do handle soya and gluten, however every effort is made to ensure there is no cross contamination.